Return & Refund Policy

1. Policy Overview

   
   

   This policy applies to all food and grocery products sold on Veucent online store, governed by the laws of the State of Colorado, United States.
2. Return Eligibility Period

   
   

   Customers may submit a return request within 7 calendar days upon delivery for non-perishable sealed food items. Due to food safety regulations, we strictly limit the return window for edible goods.
3. Non-Returnable Items (Critical for Food Business)

• All opened, consumed, partially eaten food products
• Perishable food, refrigerated/frozen items, fresh snacks
• Clearance final-sale products, discounted bundle sets
• Items damaged due to improper storage by customers after delivery

1. Qualified Return Conditions

   
   

   Only unopened, intact, sealed food goods with original packaging can be accepted for return. Proof of purchase (order number) must be provided. Return shipping cost shall be borne by the customer unless the product is defective, expired upon arrival or damaged during transit caused by our fulfillment error.
2. Damaged/Expired Goods Compensation

   
   

   If items arrive damaged, leaked, or expired, please send photos to our support email within 48 hours after receiving the parcel. We will arrange a full refund or reshipment free of charge.
3. Refund Processing

   
   

   Once returned goods are received and inspected, approved refunds will be processed to the original payment account within 7–10 business days. Banks may require extra processing time for fund arrival.
4. How to Apply for Return

   
   

   Send an email to hoangthi1995hn@gmail.com with your order ID, product name, return reason and supporting pictures. We will reply with return address and operation guide within 2 working days.